Legal
Delete your Kupaly account
What you can delete depends on whether you are a member of staff or you run the business. Both routes are here.
This page covers the Kupaly preview, operated by Neirfeno Limited.
Which one are you
Kupaly holds two different things, and they are deleted by different people.
| You are | You can delete | Ask |
|---|---|---|
| A member of staff | Your own account — your sign-in, your membership and your profile | Us |
| A member of staff | Your rota, shifts, availability, holiday records and assistant chat | Your employer — they control that data, not us |
| The owner of a business | The whole business account and everything in it, including all staff records | Us |
If you are a member of staff
Email support@kupaly.com with Delete my account in the subject, from the address you sign in with. Tell us the email address on the account and the name of the business you belong to.
We will delete your sign-in record, your membership and your profile within 30 days. You will lose access to Kupaly.
What we cannot delete on your request is the rota and staffing record your employer holds — the shifts you were assigned, the holidays you took, the availability you gave, the chat used to write the rota. Your employer is the controller of that data. It decides whether to erase it, and it may have its own reasons or legal duties for keeping it, including the two-year working-time record required by regulation 9 of the Working Time Regulations 1998.
Ask your employer directly. If you tell us, we will pass the request on and help them answer it, but the decision is theirs. If you think they have refused wrongly, you can complain to the ICO about them.
If you own the business
Email support@kupaly.com from the address on the owner account, with Close business account in the subject and the name of the business.
Before you do, take out anything you need. Closing removes the rota history, and you may have working-time or holiday records in there that you are required to keep. That obligation is yours, and closing the account does not discharge it.
We will confirm, give you 14 days to change your mind, and then delete within 30 days of the deadline passing. Every member of staff loses access at the point the account closes.
Confirming it is you
We have to be satisfied you are who you say you are before deleting anything, particularly for a business account where one request wipes out records for a whole team. Emailing from the address on the account is normally enough. If we cannot match it, we will ask for something more, and we will ask for the least we can.
If you joined with a share code and have not yet added an email address, say so and include anything that will let us match the session. We cannot delete an anonymous session we cannot identify.
What is deleted
| Data | Deleted for staff | Deleted when a business closes |
|---|---|---|
| Sign-in record and account | Yes | Yes, for the owner |
| Membership, role and profile | Yes | Yes, for everyone in the business |
| Push notification token | Yes | Yes |
| Rotas, shifts and shift notes | No — the employer controls these | Yes |
| Availability, holiday and time-off records | No — the employer controls these | Yes |
| Assistant chat and the rules the business told Kupaly | No — the employer controls these | Yes |
| Locations and business settings | Not applicable | Yes |
| Analytics tied to your installation | Yes, where consented and still within retention | Yes |
Closing the browser tab or deleting a bookmark removes only your local access. It does not delete what we hold, which is why this request exists.
What we keep, and why
| Data | Kept for | Why |
|---|---|---|
| Encrypted backups containing deleted data | Up to 90 days, then overwritten | Backups run on a cycle and cannot be edited in place. Nothing is restored into the live service. |
| A record that the request was made and completed | 6 years | To show the ICO, or a court, that we did what was asked |
| The record that these terms were accepted | 6 years | To show when the Preview copy was in force for that account |
| Support correspondence about the request | 24 months | So we can answer if you come back to us |
| Anything we must keep by law | As long as the obligation runs | Legal obligation, or defending a claim |
If your business is moving from Snappy Staff
Closing a Kupaly account is not the same as leaving Snappy Staff, and doing one does not do the other. If your business is migrating, say so in your email and we will make sure nothing is deleted that you meant to bring across.
Your other rights
Erasure is one of several rights. You can also ask for a copy of your data, have it corrected, or object to how it is used — see the privacy policy. Remember the split: for account data, ask us; for rota data, ask your employer.
If we refuse a request we will tell you why and how to challenge it. You can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint at any point.
Contact
support@kupaly.com, or Neirfeno Limited, 7 Thorter Way, Dundee, DD1 3DF.